Payment Policy

  1. Volpestream is financially responsible for the client’s account balance at any given time.
  2. Volpestream’s financial responsibility begins with the initial deposit record and continues until all funds have been withdrawn from the account.
  3. Clients have the right to request the withdrawal of any available funds in their account at any time.
  4. The official methods of deposit and withdrawal are those listed on the Volpestream website. Clients assume all risks related to the use of these payment methods, as Volpestream is not responsible for delays or cancellations caused by third-party payment services. In case of issues with payment methods, it is the client's responsibility to contact the payment service provider and inform Volpestream.
  5. Volpestream does not take responsibility for third-party service providers involved in deposits or withdrawals. Volpestream’s financial responsibility begins once funds are credited to its bank account or other authorized payment systems. In case of fraudulent activities, Volpestream reserves the right to cancel transactions and freeze accounts.
  6. If a technical error occurs during a financial transaction, Volpestream reserves the right to cancel the transaction and its results.
  7. Clients are allowed to maintain only one registered account with Volpestream. If duplicate accounts are detected, Volpestream reserves the right to freeze all related accounts and funds without the possibility of withdrawal.
  8. Client Registration:
  9. Registration with Volpestream involves two steps:
    • Online account creation by the client.
    • Verification of the client’s identity.
  10. To complete the online registration, the client must:
    • Provide accurate personal and contact information.
    • Agree to Volpestream’s terms and conditions, as well as any appendices.
  11. To complete the identity verification, the client must submit:
    • A scanned copy or digital photograph of a government-issued identification document.
    • A full copy of all pages of the document displaying personal details and photograph.

    Volpestream reserves the right to request additional documentation, such as utility bills, bank statements, or payment card scans, to complete the verification process.

  12. The identification process must be completed within 10 business days, though in some cases Volpestream may extend the period to 30 business days.
  13. Deposit Process: Clients must initiate deposit requests via their Personal Cabinet. They must select a payment method, fill in the required details, and proceed with the transaction. Deposits are accepted in USD. Withdrawal processing times vary depending on the chosen payment method. For electronic payments, transactions may take seconds to several days, while bank transfers may take 3 to 45 business days. All transactions must originate from an account registered in the client’s name. Withdrawals, refunds, or other payments will only be processed through the same method used for depositing funds and in the same currency.
  14. Taxes: Volpestream is not responsible for reporting or withholding taxes on behalf of clients. Clients are responsible for complying with tax regulations in their jurisdiction. Volpestream will only provide client information to authorities in response to an official legal request.
  15. Refund Policy: Clients may request to withdraw all or part of their funds by submitting a Withdrawal Request. The following conditions apply:
    • Volpestream will process withdrawal requests up to the available balance in the account, including applicable fees and commissions. If the requested amount exceeds the available balance, the request will be rejected, and the client will be informed of the reason.
    • Withdrawal requests must comply with legal requirements and the restrictions of the jurisdiction in which the transaction is processed.
    • Funds can only be withdrawn using the same method and account (bank, wallet, etc.) used for depositing. In some cases, Volpestream may make exceptions, but clients must provide updated payment information if requested.
  16. Withdrawal requests are processed by transferring the funds to the client’s designated external account.
  17. Clients must make withdrawal requests in the same currency as their deposit. If a currency conversion is required, Volpestream will apply the exchange rate at the time of the transaction.
  18. Electronic Transfers: Clients may use electronic transfers if Volpestream offers this method at the time of withdrawal.
  19. Withdrawal requests can only be made to the client’s personal payment account (e.g., bank or e-wallet).
  20. Volpestream may offer additional withdrawal options, which will be displayed in the client’s dashboard.
  21. Funds will be withdrawn from the client’s account within five (5) business days. If the funds do not appear in the client’s account after this period, they may contact Volpestream to investigate.
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